Refund and Returns Policy

1. General Policy

Thank you for choosing SILVER PEAKRQ LLC. We want you to be completely satisfied with your purchase of women’s dresses from our website, campbellsdress.com. If you are not satisfied, you may be eligible to return or exchange the items in accordance with the following policy. This policy applies only to purchases made directly from our website.

2. Eligibility for Return and Exchange

2.1 Return Eligibility

  • You have 30 days from the date of delivery to return the dresses. Returns received after 30 days will not be accepted.
  • The dresses must be in their original condition. This means they should be unworn, unwashed, free of any damage, stains, or alterations, and have all original tags and labels attached. Items that do not meet these criteria may be refused or subject to a restocking fee.

2.2 Exchange Eligibility

  • Exchanges are accepted within 30 days of the delivery date.
  • Similar to returns, the dresses for exchange must be in their original, unused condition with all tags and labels intact and in the original packaging.

3. How to Initiate a Return or Exchange

3.1 Contact Customer Service

  • To initiate a return or exchange, please contact our customer service team at connect@campbellsdress.com or call 504 – 867 – 0415. Provide your order number, the reason for the return or exchange, and details about the dresses you wish to return or exchange.
  • Our customer service representatives will review your request and guide you through the process.

3.2 Return Merchandise Authorization (RMA)

  • If your return or exchange request is approved, we will issue a Return Merchandise Authorization (RMA) number. This number is crucial for processing your return or exchange.
  • Clearly mark the RMA number on the outside of the return package and include a copy of it inside the package.

4. Return Shipping

4.1 Return Shipping Cost

  • If the return is due to a defect in the dress (such as a tear, color fading, or a manufacturing flaw) or an error on our part (such as sending the wrong item), we will provide a prepaid return shipping label. You will not be responsible for the return shipping cost.
  • For returns due to other reasons (such as a change of mind, incorrect size selection), the customer is responsible for the return shipping cost. We recommend using a trackable shipping method to ensure the safe return of your package.

4.2 Return Shipping Address

  • Please send your return package to the following address:
    SILVER PEAKRQ LLC
    Attn: Returns Department
    3817 Fox Run Dr Apt 1232,
    Blue Ash, OH 45236

5. Processing of Returns and Exchanges

5.1 Return Processing

  • Once we receive your return package, it will be inspected to ensure it meets the return eligibility criteria.
  • If the return is approved, we will issue a refund to the original payment method within 5 – 7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5.2 Exchange Processing

  • After receiving your exchange request and the dresses to be exchanged, we will process the exchange within 3 – 5 business days.
  • If the dress you want to exchange for is in stock, we will ship it to you as soon as possible. If the desired dress is out of stock, we will notify you and offer you alternative options, such as a different style or color, or a refund.

6. Final Sale Items

Certain dresses may be marked as “Final Sale” on our website. Final sale items are not eligible for return or exchange, unless they are defective or damaged upon receipt. Please carefully review the product details and markings before making a purchase.

7. Exceptions and Special Cases

7.1 Damaged or Defective Items

  • If you receive a damaged or defective dress, please contact us immediately. We will arrange for a replacement or a full refund, including the return shipping cost.
  • Please provide us with clear photos and a detailed description of the damage or defect to help us process your claim quickly.

7.2 Custom or Personalized Dresses

  • Custom or personalized dresses are generally not eligible for return or exchange, unless there is a defect or an error on our part. Since these dresses are made specifically to your specifications, we cannot accept returns or exchanges due to a change of mind. Please make sure to provide accurate information and review all details before placing an order for a custom or personalized dress.

8. Policy Changes

We reserve the right to modify this return and exchange policy at any time. Any changes will be posted on our website, campbellsdress.com. Your continued use of our services and purchases from our website after the policy change indicates your acceptance of the new policy.

If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer service team at connect@campbellsdress.com or call 504 – 867 – 0415.