1. General Information
These Frequently Asked Questions (FAQs) are designed to answer common inquiries regarding SILVER PEAKRQ LLC, our products, services, and policies. The information provided here is for general guidance only. If you have specific questions that are not addressed in these FAQs, please contact our customer service team at connect@campbellsdress.com or call 504 – 867 – 0415.
2. Product – Related FAQs
2.1 What types of women’s dresses do you offer?
We offer a wide variety of women’s dresses, including casual dresses, formal dresses, cocktail dresses, summer dresses, and more. Our collection features different styles, such as A – line, maxi, midi, and bodycon, in various colors and patterns to suit different occasions and preferences.
2.2 How can I determine my dress size?
We provide a detailed size chart on each product page. To find the right size, measure your bust, waist, and hips following the measurement guide provided. Compare your measurements with the size chart to select the most appropriate size. If you’re still unsure, our customer service team is available to assist you.
2.3 What materials are your dresses made of?
Our dresses are crafted from a range of high – quality materials. Common fabrics include cotton, silk, polyester, chiffon, and lace. Each product description on our website specifies the materials used for that particular dress.
2.4 Do you offer plus – size dresses?
Yes, we are committed to inclusivity and offer a selection of plus – size dresses. You can filter our product listings by size to find the available plus – size options.
3. Order – Related FAQs
3.1 How do I place an order?
To place an order, simply add the desired dresses to your shopping cart on our website, campbellsdress.com. Review your cart, enter your shipping and payment information, and follow the prompts to complete the checkout process.
3.2 Can I cancel an order?
You can cancel an order before it has been processed. Please contact our customer service team as soon as possible at connect@campbellsdress.com or call 504 – 867 – 0415. Once an order has been shipped, our return policy will apply.
3.3 What payment methods do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal. You can choose your preferred payment method during the checkout process.
4. Shipping – Related FAQs
4.1 Where do you ship?
We ship to all addresses within the United States. Currently, we do not offer international shipping.
4.2 How long does shipping take?
Shipping times depend on the shipping method you choose:
- Standard shipping typically takes 3 – 7 business days after the order is shipped.
- Expedited shipping takes 2 – 3 business days.
- Express shipping takes 1 – 2 business days.
These are estimated delivery times and may be affected by factors such as shipping carrier delays and the accuracy of the shipping address.
4.3 How much does shipping cost?
- For standard shipping, orders under $50 have a shipping fee of $6. Orders of $50 or more qualify for free standard shipping.
- Expedited and express shipping costs vary based on the weight of the package and the destination. The exact costs are calculated and displayed during the checkout process.
5. Return and Exchange – Related FAQs
5.1 What is your return policy?
You can return your purchased dresses within 30 days of the delivery date. The dresses must be in their original condition, with tags attached and in the original packaging. Please refer to our detailed Return and Exchange Policy on the website for more information on how to initiate a return and the eligibility criteria.
5.2 How do I exchange a dress?
To exchange a dress, contact our customer service team at connect@campbellsdress.com or call 504 – 867 – 0415 within 30 days of receiving the order. Provide your order number, the dress you want to exchange, and the reason for the exchange. Our team will issue a Return Merchandise Authorization (RMA) number and guide you through the exchange process.
5.3 Will I get a refund for the return shipping cost?
If the return is due to a defect or an error on our part (such as the wrong dress shipped), we will provide a prepaid return shipping label, and you will not be responsible for the return shipping cost. For returns due to other reasons (such as a change of mind), the customer is responsible for the return shipping cost.
6. Website and Account – Related FAQs
6.1 How do I create an account?
On our website, click on the “Create Account” link. Enter your email address, create a password, and provide some basic information. Creating an account allows you to track your orders, save your shipping and payment information for future purchases, and receive personalized offers.
6.2 I forgot my password. What should I do?
On the login page, click on the “Forgot Password” link. Enter the email address associated with your account, and we will send you an email with instructions on how to reset your password.
6.3 Is my personal information safe on your website?
We take the security of your personal information seriously. Our website uses industry – standard security measures to protect your data. Please refer to our Privacy Policy on the website for detailed information on how we collect, use, and safeguard your personal information.
7. Customer Service – Related FAQs
7.1 What are your customer service hours?
Our customer service team is available Monday – Friday, 9:00 AM – 5:00 PM EST. You can reach us via email at connect@campbellsdress.com or by phone at 504 – 867 – 0415 during these hours.
7.2 How can I provide feedback or suggestions?
We value your feedback and suggestions. You can send us an email at connect@campbellsdress.com. Your input helps us improve our products, services, and overall customer experience.
8. Policy Changes
We reserve the right to update and modify these FAQs at any time. Changes will be posted on our website. It is your responsibility to review these FAQs periodically for any updates.
This FAQs policy is subject to our other policies available on our website, campbellsdress.com. If there are any conflicts between the information in these FAQs and our other policies, the terms of the other policies shall prevail.